Privacy policy

Data controller: Keycore Solutions Ltd (details in the legal notice).

Data we process

• Order data sent by Cdiscount: name, billing and delivery address, Cdiscount relay e-mail address, products bought.
• What you send us through support: message, error code, screenshot, optional e-mail.
• Technical data: IP address and connection logs, used for security (rate limiting).

Purposes and legal bases

• Delivering your product, helping you and handling your requests (performance of the contract).
• Issuing invoices and meeting accounting obligations (legal obligation).
• Protecting the service against fraud and abuse (legitimate interest).

Recipients

Cdiscount / Octopia (order and invoice management), our hosting and e-mail providers. The Trustpilot review widget is loaded from Trustpilot's servers. Your data is never sold.

Retention

Order data and invoices: as long as accounting rules require. Support requests: 3 years after the last request. Technical logs: 12 months at most.

Your rights

You can ask for access, correction, deletion, restriction or portability of your data, and object to its processing, by writing to support@keycoresolutions.com. You can also complain to your data protection authority (in France: CNIL, www.cnil.fr).

Cookies

A single functional cookie remembers your language choice. The Trustpilot widget may set its own cookies.